PAYMENTS: If not stated otherwise in the rate details, a deposit of 50% of the total sum is due at the time of booking and the rest upon check-in. You may pay in cash, by check or credit card.
RESERVATIONS are accepted subject to availability changes that may be beyond control of Pyramids in Florida. Changes that could affect your reservation, but are not limited to, damage to the rental property which make it unsuitable for occupancy. Our liability is limited to the return of your deposit and any rental payments made, regardless of the reason for the unsuitable occupancy.
CONFIRMATION: Reservations are not considered confirmed until you have received a booking confirmation by E-Mail. Pyramids in Florida reserves the right to audit, adjust, or cancel any confirmed reservation for inaccuracy or misquoted information at no penalty to PIF or you the rentor. Confirmation of rental property can only be established when a deposit is made. All payment and cancellation policies are placed in effect at that time. However, no rental property request is guaranteed. Any difference in rate is subject to guest approval.
PROVIDED in all units: bed linens, bathroom towels, kitchen towels, beach towels, baby equipment (upon request) and a complimentary starter supply of paper towels, toilet paper, tissue, trash bags, dish washing soap, hand soap and one load of laundry soap. There are grocery stores as well as neighborhood markets and convent stores located nearby for your resupplying needs. Please be aware that Pyramids in Florida is legally not entitled to refill or replace the gas tanks in your vacation home.
CLEANING: Your rental property is cleaned prior to your arrival and upon your departure, but does not include daily maid service. Weekly maid service can be arranged with a minimum of 24 hours’ notice for an additional charge. The renter is requested to leave the dishes clean and replaced in the cabinet. Bedding should be bundled on the top of bed and trash must be taken outside to receptacle. If your rental home is left excessively dirty or littered you could be charged an additional cleaning fee. You are still subject to damage repair or replacement so please be considerate and leave our home as you would your own home.
PETS: We have a limited capacity for pets in our Comfort and Royal pyramids. Please contact us before your booking to make sure such a pyramid is available. There is a 2 pet per pyramid limit, we welcome pets up to 55 pounds. There is an additional charge per pet per day. Pets cannot be left unattended in vacation homes. Pets must be leashed while on the hotel property. Guests are responsible for cleaning after their pets. Additional fees may apply if the damage is found in the room upon check out. Service pets may accompany guests with disabilities. Please understand that should your pet disturb other guests, Pyramids in Florida will have no other choice but to refuse further accommodation for your pet.
SMOKING: All Pyramids in Florida rental units are considered non-smoking. The renter may smoke on the terrace only.
CHECK-IN-TIME: 3 pm to 8 pm. Please inform us about your expected arrival time. Late arrivals must be announced within the office hours from 9 to 11 am and 3 to 6 pm or by phone +1 (239) 826 39 52. Check out: 10 am. Late check-out available upon request and against additional charges.
CHILDREN of any age are welcome. Children aged 12 years and above are considered adults at this property. To see correct prices and occupancy information, please add the number of children in your group and their ages to your search. All cots are subject to availability.
DEFECTS: Pyramids in Florida are not responsible for any matters outside of our control, such as mechanical failures or breakdown of appliances during your stay. Our staff and all of our suppliers and representatives must be given the opportunity to resolve / repair any issues brought to our attention. We will not accept any complaints on return from your holiday when we are not made aware of your concerns at the time. Should a problem arise whilst on holiday relating to the premises, immediate contact should be made to our staff who will seek to resolve matters speedily.
GUEST BEHAVIOR: By agreeing to the terms and conditions of Pyramids in Florida, the undersigned is responsible for the behavior of all members of the party/group during the term of the stay. Behavior should not be excessive, noisy, disruptive, and should be consistent with the rules and regulations of Pyramids in Florida. Offensive or illegal behavior will not be tolerated, and no refunds or compensation will be given in these circumstances, and we reserve the right to decline future reservations.
DAMAGE AND/OR THEFT OF PROPERTY: You are liable for any damage caused (whether by the deliberant, negligence, or reckless act to the pyramids, resort’s premises or property caused by you or any person in your party whether or not staying at Pyramids in Florida during your stay. We reserve the right to retain your credit card and/or debit card details as presented at the booking or registration and charge the credit /debit card in such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Pyramids in Florida as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your unit or the property during your stay, including and without limitation for all property damage, missing or damaged items etc.. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
CANCELLATIONS: Unless otherwise stated (i.e. non-refundable rates), our general cancellation policy with the following fees will apply: 30% of the total rental fee if cancelled within 4 weeks before arrival. 60% of the total rental fee if cancelled within 2 weeks before arrival. 100 % of the total rental fee in case of No Show or early departure. We strongly recommend you to take out travel insurance to cover these possible scenarios.
FORCE MAJEURE: Pyramids in Florida cannot accept responsibility or pay any compensation where the (prompt) performance of the reservation contract is prevented or affected by reason of circumstances which amount to “force majeure”. These circumstances include any event which we could not, even with all due care, foresee or avoid, like the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control. It is explicitly agreed that an event of force majeure suspends execution of the reciprocal obligations for the parties, and that each party shall pay the expenses resulting therefrom. In particular, the guests alone shall pay the additional expenses that might be incurred for any change in hotel, following the event of force majeure.